Refund policy

RETURN/CANCELLATION POLICY
Domestic (INDIA)

1) Product order cancellation are free.

2) sagunittujewel may cancel the product order through the Website within 24 (twenty four) hours of ordering the same. Post 24 (twenty four) hours, the buyer cannot cancel the product through the Website.

3) For returning the product customer have to inform sagunittujewel within 24 hours from delivery and the sagunittujewel will arrange the pick up.

4) For all returns/cancellations made by the buyer within such stipulated time, sagunittujewel will refund to the buyer in their payment method.

5) The sagunittujewel must confirm the receipt of product to process refund to the buyer within 2 (two) days of receiving back. The refund in store credit will be processed in within 5 (five) working days of sagunittujewel confirming that the product received is not used or tampered.

6) The sagunittujewel may extend the period of cancellation or return of product, at their mutual discretion.

7) sagunittujewel assumes or takes no risk, liability or responsibility of any sort whatsoever for a product lost while return to the seller. In such event, the buyer and seller may take the issue up with eachother and resolve the same.

8) The timelines provided in this Return/Cancellation policy for the sellers and sagunittujewel can be extended without any notice, by mutual agreement.

International

1) Transaction charges 0% on the total paid amount: If the customer wants to cancel the order, he must notify us within 24 hours of payment by message or mail. A cancellation charge of 0% will be charged on the paid amount and the remaining balance will be refunded to his account.

2) Making charges + Transaction charges 0% on the total paid amount: If the customer informs us after 24 hours about the cancellation. Cancellation charges will be applicable of 0% on the Total paid amount. and the remaining balance will be refunded to his account.

3) Storage Cost: Once the product is ready, we will inform the customer about the remaining balance and estimated shipping date so he can pay the balance. There will be a grace period of 3-7 days from the estimated shipping date.

4) If the customer fails to pay by the given date, he will be charged 0 $ per day storage fee until the remaining is paid. OR Till his advance amount gets forfeited.

5) Avilable return/ refund policy.

Return policy rules

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ram19960701@gmail.com. Please note that returns will need to be sent to the following address: [Trade name: sagunittujewel

 

Physical address: 76/381 PRATAP NAGAR, sanganer, 302033 JAIPUR RJ, India]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ram19960701@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ram19960701@gmail.com.